Frequently Asked Questions
Everything you need to know about our gourmet selections
How do you ensure the freshness of food items during shipping?
We use temperature-controlled packaging and insulated liners combined with gel ice packs to ensure your products arrive in peak condition.
What is your return policy for perishable goods?
Due to the nature of our products, we cannot accept returns on food items. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Do you offer international shipping?
Currently, we only ship within the continental United States to maintain the integrity and safety of our artisanal food products.
Are your products suitable for people with specific allergies?
Each product page includes a full ingredient list and allergen warnings. Please note that our facility processes nuts, dairy, and gluten.
How can I track my delivery?
Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
Can I schedule a specific delivery date for a gift?
Yes, during the checkout process, you can select a preferred delivery window to ensure your gift arrives exactly when it is needed.